Want to avoid additional charges and make your equipment returns hassle-free? Follow our simple guide to ensure a smooth return process and get your bond back quickly. Here’s everything you need to know about returning your hired machinery and tools.
Fuel Requirements
All fuel-powered equipment must be returned with a full tank:
- Use the correct fuel type (check the cap or manual if unsure)
- Premium unleaded for small engines (whipper snippers, lawn mowers)
- Diesel for larger machinery (excavators, bobcats, loaders)
- Keep your fuel receipt – you might need it for verification
- Fill up at a station close to our yard to avoid fuel usage during transport
Remember: Returning equipment without a full tank will incur a refueling charge at premium rates.
Cleaning Standards
Clean equipment is happy equipment! Before return:
- Remove all dirt and debris from machinery
- Clean tracks/wheels of mud and clay
- Empty all storage compartments
- Remove any personal items
- Wipe down controls and seats
- Clear any vegetation from moving parts
Quick Cleaning Tips:
- Use compressed air for electrical tools
- Pressure wash larger equipment (avoid electrical components)
- Wipe down handles and grips
- Empty dust collection bags
- Clean air filters if notably dirty
Equipment Checks
Before loading for return:
- Check for any damage that occurred during hire
- Document any issues with photos
- Ensure all attachments are present
- Account for all safety equipment
- Test that everything is working correctly
- Secure all compartments and covers
Required Paperwork
Bring with you:
- Original hire agreement
- Fuel receipt (if applicable)
- Any incident reports (if relevant)
- Equipment log sheets (if provided)
- Your ID
Timing Matters
For smooth return processing:
- Arrive during business hours
- Allow time for inspection
- Book a return time for larger equipment
- Notify us early of any delays
- Plan for traffic and transport time
Loading and Transport
Ensure safe transport:
- Use appropriate trailers/vehicles
- Secure equipment properly
- Keep attachments separate
- Protect delicate components
- Follow height/width restrictions
Battery-Powered Equipment
For battery-operated tools:
- Charge all batteries before return
- Return all chargers
- Package batteries safely
- Report any battery issues
- Clean battery contacts
What to Expect at Return
Our return process includes:
- Initial inspection
- Fuel level check
- Operational test
- Damage assessment
- Paperwork completion
- Bond return processing
Common Return Charges to Avoid
Don’t get caught out by:
- Insufficient fuel
- Excessive dirt/mud
- Missing components
- Late returns
- Unreported damage
- Incorrect transport methods
After-Hours Returns
If you need to return outside business hours:
- Arrange this in advance
- Follow secure drop-off procedures
- Document the return with photos
- Leave all paperwork in designated area
- Ensure equipment is secured properly
Bond Return Process
For speedy bond returns:
- Follow all cleaning requirements
- Complete all paperwork
- Report any issues promptly
- Keep your receipt
- Provide correct bank details
Safety First
Remember to:
- Remove all personal safety equipment
- Return all provided safety gear
- Report any safety concerns
- Secure loose items
- Follow lifting guidelines
Environmental Considerations
Help us stay eco-friendly:
- Clean equipment away from waterways